AI Advisor

AI Advisor reads your conversations and tells you what is going wrong and what to do about it — in plain language, ranked by impact.

What it produces

• Business health — an overall read on how your agents are performing
• Needs attention — problems that are actively costing you customers
• Root causes — why it is happening, not just that it is happening
• Suggested fix — the concrete change to make
• Affected customers — who ran into it
• Recommendations — prioritised, with an estimated revenue impact

How to use it

1. 1

   Open Dashboard → AI Advisor and let it analyse recent conversations

2. 2

   Sort by priority, revenue impact or most recent

3. 3

   Open an insight and read the root cause and suggested fix

4. 4

   Acknowledge it so your team knows it is seen

5. 5

   Apply the fix, then mark it resolved

Filters

Typical findings

• A pricing question the AI keeps answering vaguely — add a pricing page to knowledge
• Customers dropping right before booking — your slots are too far out
• Repeated “where is my order?” — switch on Order Details so buyers hear from you first
• A language you are receiving but not answering well