Playground

The Playground is a private chat with your AI agent. Use it to test answers before your customers see them, and again after every change to your content or settings. It uses the same knowledge as your live agent, but nothing you type reaches a customer.

Before you start

• An AI agent that has finished training — Check Dashboard → Task Monitoring
• A list of real questions — The ones your customers ask most, in the words they use

How to set it up

1. 1

   Open Dashboard → Playground

   In the side menu, under Main

2. 2

   Pick an AI agent

   From the list at the top. Each agent answers from its own knowledge

3. 3

   Ask real questions

   Type them as a customer would, including spelling mistakes and Roman Urdu

4. 4

   Rate the answers

   Give a thumbs down to a weak answer, then click “Open Knowledge Base” to add what was missing

5. 5

   Test again

   After training, ask the same question again to check the fix worked

What happens next

1. 1Ask
2. 2Spot a weak answer
3. 3Add knowledge
4. 4Train again
5. 5Ask again

What you can do with it

• Your 10 most common questions — Check each one gets a clear answer
• Prices — The answer must match your website exactly
• A question it cannot answer — It should offer help, not make something up
• Photos — Attach an image to test photo questions
• Booking and lead forms — If you use them, check they appear at the right moment

Good to know

• Playground replies use 10 credits each, like real chats
• AI Reply Control (channels and AI hours) does not apply here, so you can test at any time
• What you learn here applies everywhere — the Playground uses the same knowledge and instructions as your live agent