Feedback Collection

Botvee asks customers to rate their chat with stars. You see every rating in one place, and you can invite happy customers to leave a public review on Google, Trustpilot, Facebook or Botvee. Use it to learn where the AI or your team falls short, and to collect more good reviews.

Before you start

• An AI agent live on your website or WhatsApp
• Optional: your review page link — From Google, Trustpilot, Facebook or another site, starting with https://

How to set it up

1. 1

   Open Agent Settings

   Choose your agent at the top

2. 2

   Turn on User Feedback

   Under Communication Triggers. Set when the rating prompt may appear

3. 3

   Choose a review platform

   Under Customer reviews: Off, Botvee, Trustpilot, Google, Facebook or Other

4. 4

   Add your review link

   Needed for Trustpilot, Google, Facebook and Other. It must start with https://

5. 5

   Choose “Invite after a rating of”

   5 stars only, 4 stars and up, 3 stars and up, or Every rating

6. 6

   Click “Save Agent Settings”

   Ratings are asked for in new chats from now on

What happens next

1. 1Chat ends
2. 2Customer rates 1 to 5 stars
3. 3Rating saved
4. 4Good rating gets a review invite

• Website chat — Shows “How did we do?” with 1 to 5 stars
• WhatsApp — Customers rate the AI, or the team member who helped them, from 1 to 5 stars. It uses no Botvee credits
• Reviews — After a good rating, the AI invites the customer to review you. With Botvee, they write it right in the chat. With other platforms, they get a button to your review page
• Rate each reply — An optional thumbs up or down under every AI answer

What you can do with it

• Read every rating — In Dashboard → Feedback
• Track satisfaction — Your CSAT (customer satisfaction) score and its trend are in Analytics
• Find weak answers — Thumbs-down replies show what the agent should learn next

Good to know

• Rating requests on WhatsApp use no Botvee credits. Meta counts each one as a normal message: 1,000 a month are free per number, then Meta charges. See WhatsApp Templates
• The review link must start with https://