Conversations

A conversation is the complete interaction between a visitor and your agent — from the first greeting to the outcome.

How a conversation flows

1. 1

   A visitor lands on your site or messages your channel

2. 2

   The agent opens or joins the conversation

3. 3

   The visitor asks questions

4. 4

   The agent replies from your trained knowledge

5. 5

   Based on engagement and intent, an action is triggered

Message-based triggers

Botvee counts messages to decide when features appear, so nothing interrupts too early.

Intent detection

The agent reads meaning, not just message count.

Visitor: “I’m interested in your service.” → Agent: “Would you like to book a quick call?”

• Detects buying signals and pricing interest
• Asks the right follow-up question
• Fires booking or lead capture on its own
• Recognises frustration and offers a human

Where conversations live

• All Chats — every conversation across every channel, searchable and filterable by agent
• Inbox — only the ones waiting for a human right now
• Conversation detail — full transcript, visitor profile, lead data, AI summary and CSAT

How long they are kept

Access to history depends on your plan — the last 30 conversations on trial, up to the last 2,000 on Pro. See Plans & Limits.

Best practices

• Do not trigger lead capture before message 3
• Keep replies short and human
• Read your Most Asked Questions weekly and train the gaps
• Test flows as a real visitor, not as the owner