Visitors

Visitor Intelligence shows who is on your site right now and what they did before, during and after chatting.

The live list

• Online and offline visitors, filterable by presence
• Which agent’s site they are on
• Location, device and referrer
• Whether they are in a conversation

The visitor journey

Open any visitor to see their full journey: pages viewed in order, time on each page, products looked at, conversations held, leads submitted and bookings made.

Contacts & customers

Once a visitor identifies themselves — by submitting a lead, messaging on WhatsApp, or placing an order — they become a contact with a persistent profile: verified phone or email, every past conversation, and their order history where a store is connected.

Why it is useful

• Your team sees context beside the chat instead of asking “what were you looking at?”
• You learn which pages produce conversations and which produce nothing
• Repeat visitors are recognised rather than treated as strangers
• Browse Abandonment and Cart Recovery both run on this data