Shopify

Connect your Shopify store and your AI agent learns your products and sees your orders. The chat widget is added to your storefront for you, with no code to paste. Shoppers then get answers about price, stock and delivery, product suggestions, order status, cart reminders and back-in-stock alerts — all from one connection.

Before you start

• A Shopify store — And its myshopify.com address, for example mystore.myshopify.com
• Permission to install apps on the store — The store owner or a staff account with app rights
• An AI agent in Botvee — The one that should answer shoppers
• Optional: WhatsApp connected to the same agent — For order alerts, COD confirmation and WhatsApp reminders

How to set it up

1. 1

   Open the window

   Go to Dashboard → Integrations → Shopify and click “Connect”

2. 2

   Pick the AI agent

   Choose the one for this store. It will answer from your Shopify products

3. 3

   Type your “Store domain”

   For example mystore.myshopify.com. Use the myshopify.com address, not your own domain name

4. 4

   Click “Connect Shopify”

   You are taken to Shopify

5. 5

   Approve

   Shopify shows what Botvee can read: products, orders, customers and store content, plus permission to add the chat widget. Approve it and you return to Botvee

6. 6

   Open your store

   Products start importing and the chat button appears on your storefront. A large catalogue can take a few minutes

Permissions Shopify asks for

Botvee only reads your products, orders, customers and store content. It never changes them. The only thing it adds is its chat widget.

If the chat button does not appear

1. 1

   Open your theme editor

   In Shopify admin, go to Online Store → Themes and click “Customize”

2. 2

   Open App embeds

   Click the App embeds icon in the left bar

3. 3

   Switch on Botvee

   Turn on “Botvee - Chat & AI Agent” and click Save

4. 4

   Check your store

   Refresh your storefront in a private window

What happens next

1. 1Store connected
2. 2Products imported
3. 3Shopper asks in chat
4. 4Agent answers and suggests products
5. 5Orders reach Botvee

• Products are imported when you connect, then kept up to date when you add, change or remove them
• New orders and order updates reach Botvee as they happen, so order alerts and COD confirmation start on their own
• Your products appear in the Knowledge Base under Products

What you can do with it

• Answer product questions — Price, stock and variant questions from your catalogue, with a Buy now button on recommended products
• Upsell and cross-sell — With “AI Upsell & Cross-sell Engine” on in Agent Settings, the agent sees what is in the cart and suggests items that go with it
• Track orders in the chat — Shoppers ask where their order is and get the live status
• Confirm COD orders and send order alerts — See COD Confirmation and Order Details
• Recover carts — Reminders on WhatsApp or email to shoppers who left items in their cart. See Cart Recovery
• Follow up on browsing — Shoppers who looked at a product for over 2 minutes and left. See Browse Abandonment
• Back-in-stock alerts — A “Notify me” box appears on a sold-out variant, and shoppers are told when it is back. See Stock Alerts
• Rank products — Choose which products the agent suggests first. See Products Ranking

Good to know

• Order alerts and COD confirmation on WhatsApp need WhatsApp connected to the same AI agent
• You can also install Botvee from the Shopify App Store. In that case your Botvee plan is billed through Shopify
• Customers cannot send documents in the chat on Shopify stores; photos and voice notes work
• One store connects to one AI agent
• Disconnecting the store removes the chat widget. Your chats, leads and orders stay in Botvee

Troubleshooting