Browse Abandonment

Engage visitors who looked at a product and left without adding it to the cart — the largest silent leak in most stores.

How it works

1. 1

   Enable Browse Abandonment in Explore Features

2. 2

   The widget tracks which products a visitor views

3. 3

   A session with intent but no action is recorded as a browse session

4. 4

   Your agent follows up

   in chat if the visitor is still around, or on a connected channel if you have their contact

5. 5

   The recovered visit shows in your dashboard

What you see

• Every tracked browse session, searchable by product or customer
• Which product was viewed and how long for
• Whether contact details were known
• Whether outreach converted

Requirements

• A connected store — Shopify or WooCommerce — so products are known
• The widget live on your product pages
• Available on paid plans; the sidebar item shows PRO on the free plan