Order Details

Order Details sends WhatsApp messages when a store order comes in: an alert to you, and a confirmation to your customer. You hear about every order on your phone the moment it arrives, and customers feel looked after, which cuts “did you get my order?” messages.

Before you start

• A connected WooCommerce or Shopify store
• WhatsApp connected to the same AI agent — The messages are sent from the agent’s WhatsApp number

How to set it up

1. 1

   Connect WhatsApp

   The messages are sent from your agent’s WhatsApp number. See WhatsApp

2. 2

   Switch it on

   Open Dashboard → Explore Features and turn on Order Details

3. 3

   Open the page

   Click Order Details in the side menu, then “Settings”

4. 4

   Turn on “Tell me about every order”

   Sent as soon as the order appears, paid or not

5. 5

   Enter “My WhatsApp number”

   International format with no leading zero, for example 923001234567. Leave it empty to use your account number

6. 6

   Turn on “Confirm the order to the customer”

   Sent once payment is confirmed, never before

7. 7

   Choose templates

   One for the alert to you and one for the customer, used when the 24-hour window is closed

8. 8

   Save

   The next order sends the messages you switched on

What happens next

1. 1Order placed in your store
2. 2Botvee receives it
3. 3You get a WhatsApp alert
4. 4Customer gets a confirmation once paid

What you can do with it

• See every order — With its total and whether each message went out: Alerted me, Told the customer, or No alert sent
• Check a message — Open an order to see the alert and the confirmation, and send one again if it failed

Good to know

• Works on every plan, Free included
• Works with WooCommerce and Shopify orders
• Alerts to you use no Botvee credits. On WhatsApp, Meta counts them like any other message
• Each confirmation to a customer uses 2 credits
• Customers who have not written to you in 24 hours get an approved template. See WhatsApp Templates

Troubleshooting

• No alert on my phone — Your own number has not written to the agent’s WhatsApp in 24 hours, so a template is needed. Choose one in Settings
• Orders do not appear — Check the store is connected to this agent
• The customer got nothing — Payment is not confirmed yet, or no approved template was chosen