Instagram

Your AI agent answers Instagram Direct Messages, which helps if many of your enquiries come through social media. Chats appear in your Botvee Inbox, where your team can step in. Today you connect with your Instagram Account ID and an access token; one-click Meta login is coming soon.

Before you start

• An Instagram professional account — Business or Creator, linked to a Facebook Page
• Your Instagram Account ID
• An access token with messaging permission — From your Meta developer app. Ask your developer if you do not have one
• An AI agent in Botvee

How to set it up

1. 1

   Open the window

   Go to Dashboard → Integrations → Instagram and click “Connect”

2. 2

   Select the AI agent

   All Instagram messages on this account will be handled by this agent

3. 3

   Enter the “Instagram Account ID”

   The number that identifies your Instagram professional account

4. 4

   Paste the “Access Token”

   The long token from your Meta developer app. A token is a long code that lets Botvee read and answer your DMs

5. 5

   Click “Connect Instagram”

   You see “Instagram connected successfully!”

6. 6

   Test it

   Send a DM to your account from another Instagram account

What happens next

1. 1Customer sends a DM
2. 2Agent answers
3. 3Chat saved in your Inbox
4. 4Your team can take over

What you can do with it

• Answer DMs — From your agent’s knowledge
• Let your team step in — Chats appear in your Inbox, where your team can take over

Good to know

• One-click Meta login is coming soon. Today you paste the ID and token
• To disconnect, open the same window and click “Disconnect” on the agent’s row
• AI replies use 10 credits each
• Instagram follows Meta’s own messaging rules

Troubleshooting

• “Connection failed” — Check the account is a professional account linked to a Facebook Page, and the token has messaging permission
• Replies stopped — The token may have expired. Make a new one and connect again