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Troubleshooting & FAQ

Help

The issues that account for almost every support request, with the fix for each.

The widget does not appear

  • The script must sit before the closing </body> tag, not inside <head>
  • The AI Agent ID in the snippet must match the agent in your dashboard, with no stray spaces
  • Clear your caching plugin and CDN cache — cached HTML is the most common culprit on WordPress
  • Test in a private window; ad blockers and script blockers can stop the loader
  • Check Dashboard → Connected shows the channel as connected

The AI gives wrong or vague answers

  • Search your Knowledge Base for the wrong phrase — a stale source is usually still trained
  • Delete conflicting sources; two different prices guarantee a wrong answer
  • Add the missing page or document, retrain, then retest in Playground
  • Read Analytics → Most Asked Questions and train the top gaps first

The AI stopped replying

  • Check Dashboard → Usage — you may have hit your AI message limit
  • Check Dashboard → Connected for an expired token, especially on Messenger and Instagram
  • If a human took over the conversation, the AI is silent by design — use Return to AI
  • Check operating hours; outside them the agent may be set to stay quiet

Bookings show the wrong times

  • Confirm your timezone in Calendar Settings — this is the cause almost every time
  • Confirm working days are actually enabled
  • Check slot duration and buffer time
  • Reconnect Google Calendar if events stop being created

Training keeps failing

  • Open Task Monitoring and read the per-URL errors
  • The page must be publicly accessible — no login wall, no country block
  • Check the file size against your plan’s upload limit
  • Check remaining storage under Usage

Emails are not going out

  • Reconnect Gmail if Google access was revoked
  • Check the account row in Integrations — a failed send is reported there rather than dropped silently
  • Sending from an unverified domain is rejected by your provider, not by Botvee

Still stuck?

Dashboard → Help & Support opens a ticket with our team, or use the Contact page. Include your AI Agent ID and what you expected to happen — it gets you an answer faster.