Notifications

Botvee tells you the moment something needs you — in the dashboard, by email, and by sound.

What triggers a notification

• A human handoff is requested
• A new lead is captured
• A booking is created, changed or cancelled
• An issue is reported
• A new support ticket arrives
• Low CSAT feedback is submitted
• Training finishes or a URL fails
• You approach a plan limit
• A channel disconnects or a token expires

Channels

• In-dashboard — the bell, with unread counts on the relevant sidebar items
• Email — to your account address and, where relevant, to the assigned team member
• Sound — an audible alert for waiting customers in the Inbox
• Messaging — booking reminders can go to a connected channel

Preferences

Settings → Notification Preferences lets you switch each category on or off independently, so alerts stay useful instead of noisy.