Abandoned Cart Recovery

Automatically follow up with customers who added items to their cart and did not check out.

How it works

1. 1

   Connect your store so carts are visible to Botvee

2. 2

   Enable Recovery and set your follow-up timing

3. 3

   A cart with no order after the wait period becomes an abandoned cart

4. 4

   The AI reaches out on the channel you have

   chat, WhatsApp or email — referencing the exact items

5. 5

   Recovered orders are attributed back to the campaign

What you see

• Every abandoned cart with its items and value
• The customer and the channel available for outreach
• Whether a follow-up was sent, and what happened next
• Recovered revenue

Settings

• How long to wait before the first message
• Which channel to use
• Whether to answer objections — delivery time, returns, payment options
• Whether to stop after one message or continue a short sequence

Best practices

• First message within a few hours, while intent is still warm
• Name the actual product, never “your cart”
• Answer the likely objection instead of just nudging
• Do not chase the same cart more than twice