Gmail

Connect Gmail so your agent sends email from your own address: booking confirmations, reminders, alerts and your team’s replies, all on the customer’s own email thread. Signing in with Google only lets Botvee send. Add one more step with an app password and Botvee can receive email too, so customer emails land in your Inbox and Email AI can answer them.

Before you start

• A Gmail or Google Workspace address
• An AI agent in Botvee — Each Gmail address belongs to one agent
• For receiving: 2-Step Verification on your Google account — Google only offers app passwords when it is on

How to set it up for sending

1. 1

   Open the window

   Go to Dashboard → Integrations → Gmail and click “Connect”. You see your agents, each with the address it sends from

2. 2

   Pick the agent

   Click “Connect” on its row. The window lists what Botvee will be able to do: send the agent’s replies from this address, on the same thread

3. 3

   Click “Connect with Google”

   Google asks which account. Pick the one this agent should send from and allow Botvee to send email for you

4. 4

   Check the row

   You return to Botvee and the agent’s row shows your address with a tick

How to receive email too

Signing in with Google only lets Botvee send. To receive, add the same address as an email account with an app password. An app password is a special password Google makes for one app; your normal password is never shared.

1. 1

   Make an app password

   Open your Google Account, then Security, then 2-Step Verification, then App passwords. Create one and copy the 16 letters

2. 2

   Click “Set up manually

   receive and send” — In the Gmail window, on the agent’s row. The email form opens with the agent chosen and Gmail’s server settings filled in

3. 3

   Check the “Mail host”

   “Gmail (personal @gmail.com)” for a normal address, or “Google Workspace (business domain)” for your own domain

4. 4

   Enter your address and the app password

   Your full email address goes in “From email” and “Username”

5. 5

   Click “Connect & verify”

   Botvee tests sending and receiving straight away. The row shows “Receiving” when it works

What happens next

1. 1Customer emails you
2. 2Email arrives in Botvee
3. 3Shown in Email Inbox
4. 4You or Email AI reply
5. 5Reply goes out on the same thread

• With receiving on, new emails appear in Dashboard → Email Inbox
• Only mail that arrives after you connect is read. Your old emails are left alone
• Out-of-office replies, bounces and mailing lists are saved but never answered automatically

What you can do with it

• Send as you — Booking confirmations, reminders, alerts and your team’s replies go out from your own address
• Reply on the same thread — The customer sees one conversation, not a new email each time
• Let the AI write replies — Email AI can draft or send replies for you (beta, 20 credits per reply). See Email AI
• Compose an email — Dashboard → Integrations → Manage → Gmail → “Compose” writes a one-off email. “AI draft” writes it from the agent’s knowledge (20 credits)
• See a customer’s email history — In the same Compose window

Good to know

• One Gmail address per AI agent
• An agent with no mailbox of its own sends from the workspace account, and replies still reach the right agent
• Connecting does not hand anything to the AI. Email AI stays off until you turn it on
• You can remove Botvee’s access any time in your Google Account, or with “Disconnect” on the agent’s row

Troubleshooting

• Emails go out but none come in — Google sign-in only sends. Add receiving with an app password, as above
• “Authentication failed” — Use an app password, not your normal Gmail password
• Google Workspace refuses — Ask your admin to allow IMAP in the Google Admin console
• The address is refused for a second agent — One address belongs to one agent. Disconnect it from the other agent first
• “An AI draft costs 20 credits” — You have no credits left for AI drafts. Add a pack or upgrade