Knowledge Base

The Knowledge Base is your library of website pages and files. Your AI agent answers from what you give it here, so good content means good answers. Come here to add new pages, upload documents, and remove old information when your prices or policies change.

Before you start

• Your website address — The pages must be public, with no login and no country block
• Your documents — PDF, Word, text, CSV, JSON or SQL files, within your plan’s file size limit
• An AI agent to give them to — Adding content to the library does not teach an agent until you assign it

How to add a website

1. 1

   Open Dashboard → Knowledge Base

   In the side menu. You see the totals at the top and your items below

2. 2

   Click “Add website”

   Type your website address and click “Scan pages”. Botvee finds the pages on your site

3. 3

   Choose the pages

   Tick the ones you want. Pages you already have show “In library”, so you do not add them twice

4. 4

   Click “Crawl N pages”

   If some pages already exist, choose Skip, Replace or Rename, then “Continue crawling”. Replace is the right choice when a page has changed

5. 5

   Give them to your agent

   Open My AI Agents, then the agent’s menu, then “Assign Knowledge”. Tick the pages and click “Save & Train AI Agent”

How to upload files

1. 1

   Click “Upload files”

   On the Knowledge Base page

2. 2

   Choose your files

   PDF, Word (.doc, .docx), text (.txt, .md), CSV, JSON or SQL. Each file must be within your plan’s size limit

3. 3

   Give them to your agent

   Use “Assign Knowledge” in the agent’s menu, as above

What happens next

1. 1Add page or file
2. 2Assign to agent
3. 3Training
4. 4Agent answers from it

When you train, Botvee reads the text of each page and file and breaks it into small pieces. When a customer asks a question, the agent finds the pieces that match and answers from them. This is why clear, specific pages work better than one long document about everything.

What you can do with it

• See totals — Total, Products, Duplicates, Webpages, Others and Storage used
• Search, sort and filter — By type or section
• Manage items — View, edit, download or delete any item
• Select duplicates — Finds items with the same name, so you can clean them out
• Merge — Combine several items into one

Good to know

• Training uses 1 credit per 3,000 characters. Your first AI agent trains free
• Products from a connected Shopify or WooCommerce store appear here under Products
• Google Drive files are added from Dashboard → Integrations → Google Drive
• Dashboard → Task Monitoring shows each page being learned, and lets you retry failed ones

Troubleshooting

• A page failed — It may need a login or be blocked by the website. Read the error in Dashboard → Task Monitoring and click “Retry”
• A file will not upload — It is larger than your plan allows, or your storage is full. Check Dashboard → Billing → Usage
• A scanned PDF teaches nothing — A photo of paper has no text the AI can read. Use a typed version
• The agent still gives an old answer — The old page is still in the library. Search for it, delete it and train again